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DS Customer Alerts

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  • Web Intelligence Rich Client Upgrade

    Some users are reporting errors when trying to run reports in the Web Intelligence Rich Client.  WE RECOMMEND USERS UNINSTALL AND REINSTALL THE LATEST VERSION OF THE RICH CLIENT. Here are instructions on how to complete the upgrade process. Note that you'll need to be an administrator on your computer or get assistance from your local desktop IT support.

  • EDDIE/Web Intelligence Login Issues

    June 10, 2024 - We are aware of issues many users are having logging into EDDIE and/or the Web Intelligence Rich Client. We are investigating the issues and will provide an update when we have more information. We apologize for any inconvenience.

  • EDDIE Maintenance Period

    June 10, 2024, noon - 1 pm - The EDDIE system will be unavailable from noon to 1 pm today for maintenance.

  • Tableau Test and Production Server outage

    Tableau Test and Production Servers will be unavailable while being upgraded to the latest version.  Tableau Test will be down 5/10/2024 5-7 pm. Tableau Production will be down 5/11/2024 11 am - 1 pm.  

    You can check availability on the System Status page during the anticipated downtime.

    Please contact the AITS Service Desk with any question

  • Enterprise Data Warehouse - Month End Finance Report Delay

    Finance month end reports for March 2024 will be delayed until Monday, April 8, 2024, due to the Banner FAFSA upgrade.

  • DS Unit Security Contact (USC) Security App down 1/30/2024.

    The DS Unit Security Contact (USC) Security App will be down for updates from 8 - 8:30 am on 1/30/2024.

  • Upgrade to Tableau Test Server

    The Tableau Test Server will be updated to version 2023.1.8 at 11 am today, 1/12/2024.  Tableau Test Server will be unavailable during this upgrade and may take up to 3 hours.

    You can check availability on the System Status page during the anticipated downtime.

    Please contact the AITS Service Desk with any questions.

  • Production Solaris & Linux Maintenance

    AITS will be applying routine maintenance to the production Solaris and Linux Servers Sunday, June 9th, from 6:00 AM to 3:00 PM. During the maintenance, the servers hosting EDDIE and the Data Warehouse will be unavailable.

    You can check availability on the System Status page during the anticipated downtime.

    Please contact the AITS Service Desk with any questions.

  • Production Windows Server Patching

    AITS will be applying patches to the production Windows servers on Thursday, April 11, from 5:00 PM to 11:00 PM. All production services hosted on Windows servers maintained by AITS will experience intermittent outages during this event. This includes EDDIE/EDW and Tableau.

    You can check availability on the System Status page during the anticipated downtime.

    Please contact the AITS Service Desk with any questions.

  • EDDIE/Web Intelligence is Down

    June 10, 2024 - The EDDIE system, including the Web Intelligence Rich Client, is experiencing an issue and will be down until further notice. We are investigating the issue with SAP and will provide updates when we know more. We apologize for any inconvenience.

  • Enterprise Data Warehouse (EDW) Maintenance

    The EDW will be unavailable Saturday, September 30, from 6:00 PM to 7:00 PM.  Any reports in EDDIE or Tableau that use EDW data will not work during this maintenance.  

    Connections to the EDW from departmental applications will also be impacted. You can check availability on the http://status.uillinois.edu during the anticipated downtime. 

    Please contact servicedeskaits@uillinois.edu with any questions.

  • TEST: EDW Maintenance

    The EDW will be unavailable Saturday, September 30, from 6:00 PM to 7:00 PM.  Any reports in EDDIE or Tableau that use EDW data will not work during this maintenance.  

    Connections to the EDW from departmental applications will also be impacted. You can check availability on the http://status.uillinois.edu during the anticipated downtime. 

    Please contact the servicedeskaits@uillinois.edu with any questions.

  • Alert #1

    This is a sample alert!

  • No Current Alerts

    There are no customer alerts at this time. All systems are functioning normally. Please refer to the Data Availability table to verify processing completion times. Also, please note the current Data Quality Advisories.