blog posts

• Production Windows Server Patching

  Apr 8, 2025 8:45 am0 views

  AITS will be applying patches to the production Windows servers TODAY, Tuesday, April 8, from 5:00 PM to 7:00 PM. All production services related to EDDIE/Web Intelligence hosted on Windows servers maintained by AITS will be unavailable. This includes reports scheduled to run during this timeframe, Rich Client applications installed on user computers, the DS Knowledge Center and DS Security applications.

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any questions.

• Production Solaris and Linux server maintenance and Oracle database patching

  Mar 4, 2025 2:00 pm5 views

  On Sunday, March 9^th, 2025 from 6:00 AM to 2:00 PM, AITS will perform routine production Solaris and Linux server maintenance and Oracle database patching.  All production services running on these servers, including EDDIE and the Data Warehouse, will be unavailable during this event.

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any questions.

• EDW Student Slate data in DC_SL.T_SL_UIC_UGRAD_MSG_ACTV

  Feb 10, 2025 8:00 am0 views

  UPDATE:  The refresh for this table is complete as of 10:30 am on 2/10/25. We're experiencing an issue extracting data from the UIC_UGRAD_MESSAGE table in the Slate (UIC UGRAD) environment. All tables in DSPROD01 for UIC UGRAD are updated as of this morning, except DS_SL.T_SL_UIC_UGRAD_MSG_ACTV which has data from yesterday morning. We'll send an update once the refresh is successful. 

• Data Warehouse ETL Delayed

  Feb 3, 2025 9:00 am0 views

  ETL Process Delayed for UIC Slate data

  The data warehouse ETL is running late.  Please see https://www.aits.uillinois.edu/services/reports_and_data/ds_system_status_availability for updated data availability times.

• EDDIE down for software maintenance - Saturday, January 25, 2025

  Jan 21, 2025 9:45 am0 views

  EDDIE/Business Objects is scheduled to be down for software maintenance on Saturday, January 25, 2025, from 7:00 am to 5:00 pm CDT.  During the maintenance event, BO and EDDIE will be unavailable. You can find the latest information on the maintenance event at https://status.uillinois.edu/maintenances/121170.

  If you have any questions or concerns regarding this change, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

• Denodo Login Issues

  Dec 19, 2024 8:45 am0 views

  December 19, 2024: We are aware of an issue with the Denodo system connecting to the LDAP server for authentication. This issue is preventing users from logging into the Solution Manager. We are investigating the cause and it's resolution now. We apologize for any inconvenience.

• EDDIE/Web Intelligence Restarting

  Aug 23, 2024 11:30 am1 views

  October 3, 2024 - The EDDIE system, including the Web Intelligence Rich Client, is experiencing an issue and the system is being restarted.  You may experience the system being slow or may not be able to access the system. We apologize for any inconvenience.

• Web Intelligence Rich Client - (CS) ConfigManager not yet initialized Error

  Aug 20, 2024 8:30 am3 views

  Some customers using the desktop version of Web Intelligence are receiving a (CS) ConfigManager not yet initialized error when running reports. Please see the fix provided at https://answers.uillinois.edu/141285.

  If you have any questions, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

• Web Intelligence Rich Client Upgrade

  Jun 3, 2024 9:30 am0 views

  Some users are reporting errors when trying to run reports in the Web Intelligence Rich Client.  WE RECOMMEND USERS UNINSTALL AND REINSTALL THE LATEST VERSION OF THE RICH CLIENT. Here are instructions on how to complete the upgrade process. Note that you'll need to be an administrator on your computer or get assistance from your local desktop IT support.

• EDDIE/Web Intelligence Login Issues

  Jun 3, 2024 8:30 am0 views

  June 10, 2024 - We are aware of issues many users are having logging into EDDIE and/or the Web Intelligence Rich Client. We are investigating the issues and will provide an update when we have more information. We apologize for any inconvenience.

• EDDIE Maintenance Period

  Jun 1, 2024 7:00 am0 views

  June 10, 2024, noon - 1 pm - The EDDIE system will be unavailable from noon to 1 pm today for maintenance.

• Tableau Test and Production Server outage

  May 10, 2024 9:45 am0 views

  Tableau Test and Production Servers will be unavailable while being upgraded to the latest version.  Tableau Test will be down 5/10/2024 5-7 pm. Tableau Production will be down 5/11/2024 11 am - 1 pm.  

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any question

• Enterprise Data Warehouse - Month End Finance Report Delay

  Apr 3, 2024 12:15 pm0 views

  Finance month end reports for March 2024 will be delayed until Monday, April 8, 2024, due to the Banner FAFSA upgrade.

• DS Unit Security Contact (USC) Security App down 1/30/2024.

  Jan 24, 2024 4:15 pm1 views

  The DS Unit Security Contact (USC) Security App will be down for updates from 8 - 8:30 am on 1/30/2024.

• Upgrade to Tableau Test Server

  Jan 12, 2024 11:00 am0 views

  The Tableau Test Server will be updated to version 2023.1.8 at 11 am today, 1/12/2024.  Tableau Test Server will be unavailable during this upgrade and may take up to 3 hours.

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any questions.

• Enterprise Data Warehouse (EDW) Maintenance

  Oct 27, 2023 2:45 pm0 views

  The EDW will be unavailable Saturday, September 30, from 6:00 PM to 7:00 PM.  Any reports in EDDIE or Tableau that use EDW data will not work during this maintenance.  

  Connections to the EDW from departmental applications will also be impacted. You can check availability on the http://status.uillinois.edu during the anticipated downtime. 

  Please contact servicedeskaits@uillinois.edu with any questions.

• TEST: EDW Maintenance

  Sep 28, 2023 1:15 pm1 views

  The EDW will be unavailable Saturday, September 30, from 6:00 PM to 7:00 PM.  Any reports in EDDIE or Tableau that use EDW data will not work during this maintenance.  

  Connections to the EDW from departmental applications will also be impacted. You can check availability on the http://status.uillinois.edu during the anticipated downtime. 

  Please contact the servicedeskaits@uillinois.edu with any questions.

• Alert #1

  Sep 25, 2023 11:30 am11 views

  This is a sample alert!

• No Current Alerts

  Sep 25, 2023 10:15 am1 views

  There are no customer alerts at this time. All systems are functioning normally. Please refer to the Data Availability table to verify processing completion times. Also, please note the current Data Quality Advisories.