DS Customer Alerts

The Business Objects/EDDIE system may be inaccessible using application/service accounts. We're investigating the issue.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

The data warehouse ETL is running late. We are investigating the issue. Please see https://www.aits.uillinois.edu/services/reports_and_data/ds_system_status_availability for updated data availability times.

On Tuesday, September 22, 2026, from 5 AM until approximately 8 AM, AITS will perform production Oracle database patching.  All production services connecting to Oracle databases, including EDDIE, the enterprise data warehouse (EDW), and Denodo will be unavailable during this time.

The AITS system status page and the Service Desk staff will be updated with our progress during the outage. 

On Sunday, September 13, 2026, from 6:00 AM to 2:00 PM, AITS will perform routine production Solaris and Linux server maintenance.  All production services running on these servers, including EDDIE/Web Intelligence, the Data Warehouse, and Denodo will be unavailable during this event.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

The Business Objects/EDDIE system may be inaccessible for some users. We're investigating the issue.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

9/8/2026, 5:00 PM - 7:00 PM - EDDIE will be unavailable during server maintenance. Scheduled reports will not run, and Web Intelligence on local workstations will not be functional during this time.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.

EDDIE/Web Intelligence will be unavailable Saturday, January 10, 2026 from 7 AM - 6 PM.  Reports scheduled in EDDIE will not run, and Web Intelligence on local workstations will not be functional during this time.  

You can check availability on the http://status.uillinois.edu during the anticipated downtime. 

Please contact servicedeskaits@uillinois.edu with any questions.

Saturday, June 21, 2025, 1:00 PM - 10:00 PM, as the final part of our Disaster Recovery Failover test, AITS will be moving production services back to the Chicago data center during this time. Production services will be unavailable between 1:00 PM and approx. 10:00 PM during the failback on June 21. The enterprise production systems will run for one week in Urbana under normal workloads and will transition back to Chicago on Saturday, June 21.

You can find the latest information on the maintenance event at https://status.uillinois.edu/maintenances/128388.

If you have any questions or concerns regarding this change, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

On Sunday, June 8^th, 2025 from 5:00 AM to 2:00 PM, AITS will perform routine production Solaris and Linux server maintenance.  All production services running on these servers, including EDDIE/Web Intelligence, the Data Warehouse, and Denodo will be unavailable during this event.

You can check availability on the System Status page during the anticipated downtime.

Please contact the AITS Service Desk with any questions.