blog posts

• Denodo Login Issues

  by Alex HallDec 19, 2024 8:45 am |  1 View

  December 19, 2024: We are aware of an issue with the Denodo system connecting to the LDAP server for authentication. This issue is preventing users from logging into the Solution Manager. We are investigating the cause and it's resolution now. We apologize for any inconvenience.

• Production Solaris and Linux server maintenance and Oracle database patching

  by Alex HallDec 3, 2024 8:30 am |  3  Views

  On Sunday, December 8^th, 2024 from 6:00 AM to 3:00 PM, AITS will perform routine production Solaris and Linux server maintenance and Oracle database patching.  All production services running on these servers, including EDDIE and the Data Warehouse, will be unavailable during this event.

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any questions.

• EDDIE down for software maintenance - 10/19/24

  by Stephanie AdamsOct 16, 2024 10:30 am |  1 View

  EDDIE/Business Objects is scheduled to be down for software maintenance on Saturday, October 19, 2024 from 7:00 am to 5:00 pm CDT.  During the maintenance event, BO and EDDIE will be unavailable.  You can find the latest information on the maintenance event at https://status.uillinois.edu/maintenances/115984

  If you have any questions or concerns regarding this change, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

• EDDIE/Web Intelligence Restarting

  by Alexander HallAug 23, 2024 11:30 am |  1 View

  October 3, 2024 - The EDDIE system, including the Web Intelligence Rich Client, is experiencing an issue and the system is being restarted.  You may experience the system being slow or may not be able to access the system. We apologize for any inconvenience.

• Web Intelligence Rich Client - (CS) ConfigManager not yet initialized Error

  by Stephanie AdamsAug 20, 2024 8:30 am |  3  Views

  Some customers using the desktop version of Web Intelligence are receiving a (CS) ConfigManager not yet initialized error when running reports. Please see the fix provided at https://answers.uillinois.edu/141285.

  If you have any questions, please contact the AITS Service Desk using one of the methods found on this webpage: https://www.aits.uillinois.edu/get_help

• EDW Student Records and Registration data not updated

  by Stephanie AdamsJul 15, 2024 9:45 am |  1 View

  The EDW Student Records and Registration data was not updated last night.  We are investigating and will provide information when it becomes available.

• Web Intelligence Rich Client Upgrade

  by Alexander HallJun 3, 2024 9:30 am |  1 View

  Some users are reporting errors when trying to run reports in the Web Intelligence Rich Client.  WE RECOMMEND USERS UNINSTALL AND REINSTALL THE LATEST VERSION OF THE RICH CLIENT. Here are instructions on how to complete the upgrade process. Note that you'll need to be an administrator on your computer or get assistance from your local desktop IT support.

• EDDIE/Web Intelligence Login Issues

  by Alexander HallJun 3, 2024 8:30 am |  1 View

  June 10, 2024 - We are aware of issues many users are having logging into EDDIE and/or the Web Intelligence Rich Client. We are investigating the issues and will provide an update when we have more information. We apologize for any inconvenience.

• EDDIE Maintenance Period

  by Stephanie AdamsJun 1, 2024 7:00 am |  1 View

  June 10, 2024, noon - 1 pm - The EDDIE system will be unavailable from noon to 1 pm today for maintenance.

• Tableau Test and Production Server outage

  by Stephanie AdamsMay 10, 2024 9:45 am |  1 View

  Tableau Test and Production Servers will be unavailable while being upgraded to the latest version.  Tableau Test will be down 5/10/2024 5-7 pm. Tableau Production will be down 5/11/2024 11 am - 1 pm.  

  You can check availability on the System Status page during the anticipated downtime.

  Please contact the AITS Service Desk with any question