blog posts

• Examples of rejected photos

  1. Review the examples of bad and good photos

  Bad photos like these are rejected

  Your i-card is an official identification that features only your hair, face, and shoulderline. Here are a few examples of rejected photos with the reason(s) for rejection listed below each one.

  

  • Not on a plain, light-colored background
  • Too zoomed out

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  • Silly pose
  • Unnatural lighting
  • Not on a plain, light-colored background
  • Object (hand) in picture

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  • Too zoomed in

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  • Other people in picture
  • Face not straight-on/centered

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  • "Texture" in background

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

   

   

   

   

   

• Examples of accepted photos

  Good photos like these are accepted

  Your photo should look like one of the following. Each scene is brightly lit, the setting is completely plain, and each person is facing front.

  

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

  

  Delete

  Edit embedded media in the Files Tab and re-insert as needed.

• Photo requirements

  2. Follow the photo requirements

  Your picture should look like a passport photo and meet all of the conditions listed in this section.

  The background and your body

  • Stand in front of a plain, smooth, light-colored background.
  • Make sure there aren't other objects or persons in the photo.
  • Capture only from the top of your hair (with a little clear space above it) to your collarbone. 
  • Position yourself in the center of the photo frame.

  Your body and face

  • Face the camera straight.
  • Keep your eyes open, and make sure your face is in focus.
  • Avoid unnatural lighting, glare, and shadows across your face.
  • No sunglasses, head coverings, or hats.
  • No silly poses, facial expressions, or filters.
  • Your photo must reflect your current appearance, taken within the last six months.

  The photo file

  • Cannot be larger than 500KB.
  • Cannot exceed 1000 pixels in each dimension.
  • Must be a full color JPEG (.jpg) file.
  • Cannot be a photo of a photo.

• Submit your photo and monitor its access

  3. Submit your photo online and monitor its progress

  Emailed photos are not accepted. Once your photo is approved you cannot change it.
  Recommended: log in from a PC, and use the latest Chrome, Firefox, or Edge browser.

  Log in to SubmitMyPhoto