UPDATE 10/21/25 - Amazon Web Services (AWS) has reported that they have restored all services. Donor Services has reviewed the impacted platforms and all processes are believed to be fully restored. Please reach out to Donor Services (donorservices@uif.uillinois.edu) if you are still experiencing any issues.

A widespread Amazon Web Services (AWS) outage is currently affecting multiple online services across the internet, including several of our vendor platforms.

GiveCampus has reported intermittent performance issues related to the AWS outage. Most platform capabilities remain intermittently operational, including online giving and GC GO workflows, but some data transfer tools (such as imports, file transfers, and APIs) may experience temporary delays or degraded performance. Venmo has been temporarily removed as a giving option.

Both Cvent and Smartsheet are experiencing slow performance and intermittent outages related to the AWS disruption. Our teams are monitoring vendor updates and will restore full functionality as soon as possible.

Our email delivery vendor, SocketLabs, which supports Email+ communications, is also affected by the AWS outage. As a result, Email+ is currently not allowing the sending of emails until the issue is resolved.

All Marketing Effort Communication Files have also been affected. 

We appreciate your patience and understanding as we monitor these issues and work closely with each vendor. Updates will be posted here as new information becomes available.