A small number of employees did not complete Benefit Choice transactions and received the email below. If you received this message, please be sure to call MyBenefits at 844-251-1777 to complete your insurance elections.
You must take action by 5:00 p.m. CT Monday, July 23, 2018 to ensure your benefits insurance elections are successfully submitted.
A review of CMS MyBenefits activity shows that you began a Benefit Choice transaction but did not click on “Done” to save your elections. This means that if you intended to change your optional Life Insurance and/or Flexible Spending Account elections those elections were not saved. It is possible that Health plan elections or changes may be incomplete as well.
Call MyBenefits Service Center at 844-251-1777 to make your benefits plan choices right away!
MyBenefits Service Center
Phone: 844-251-1777 or TDD/TTY 844-251-1778
Hours: 8:00 a.m. – 6:00 p.m. CT Monday through Friday
Bilingual customer service representatives are available.
If you require immediate health or dental care, you must contact MyBenefits Service Center at (toll-free) 844-251-1777 or CMS Benefits & Claims Support at 217-558-4486 to ensure an urgent update is made with your insurance company. Should this happen over the weekend, you may email CMS.GroupInsurance@illinois.gov or call 217-785-8051 to leave a message. These lines will be monitored over the weekend.
If you need further assistance, you may also contact University Payroll & Benefits. However, contacting MyBenefits Service Center at the number above is the most direct way to ensure your insurance choices are made.
- Urbana: 217-265-6363
- Chicago: 312-996-7200
- Springfield: 217-206-7144
