Customer Satisfaction: University Payroll & Benefits Customer Service tracks e-mails, calls and walk-ins. Below is the total number of cases resolved between July and September 2026.
Cases Closed:
• July: 3,001
• August: 3,017
• September: 3,028
Total: 9,046
Payroll Operations Metrics: During the second quarter of 2026, there were 78 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed: The total number of adjustments to pay transactions processed by UPB Payroll Operations for the third quarter of 2026 is:
ADJ_DATE | ADJ_Reason | COUNT |
| JUL-26 |
| Additional Time Worked | 777 |
| JUL-26 | Agreements/Settlements | 279 |
| JUL-26 | Benefit Payout | 323 |
| JUL-26 | Deceased Employee | 11 |
| JUL-26 | Job Change | 276 |
| JUL-26 |
| Internal | 954 |
| JUL-26 | Late Job Posting | 1386 |
| JUL-26 | No Time Reported | 1509 |
| JUL-26 | Union Retro Pay Increase | 40 |
| Current Pay Adjustments | 856 |
| July Total | 6,411 |
|
|
|
AUG-26 | Additional Time Worked | 334 |
| AUG-26 | Agreements/Settlements | 74 |
| AUG-26 | Benefit Payout | 219 |
| AUG-26 | Deceased Employee | 10 |
| AUG-26 | Internal | 555 |
| AUG-26 |
| Job Change | 194 |
| AUG-26 | Late Job Posting | 868 |
| AUG-26 | No Time Reported | 881 |
| AUG-26 |
| Seasonal Camp | 4 |
| AUG-26 |
| Union Retro Pay Increase | 144 |
| Current Pay Adjustments | 647 |
| August Total | 3,930 |
|
|
|
| SEP-26 | Additional Time Worked | 257 |
| SEP-26 | Agreements/Settlements | 92 |
| SEP-26 | Benefit Payout | 258 |
| SEP-26 | Deceased Employee | 1 |
| SEP-26 |
| Internal | 661 |
| SEP-26 | Job Change | 285 |
| SEP-26 | Late Job Posting | 1695 |
| SEP-26 | No Time Reported | 1486 |
| SEP-26 | Union Retro Pay Increase | 29 |
| Current Pay Adjustments | 1,376 |
| September Total | 6,140 |
|
|
|
|
|
|
| Third Quarter Grand Total | 16,481 |
