Customer Satisfaction
The following is a summary of closed cases handled through TeamDynamix, phone calls, and walk-ins between October and December 2025.
Cases Closed
October ..………………………………………….….………… 2,690
November ....……………………….…..…..…......…..….... 1,961
December .………………........……….…...….......…....... 1,947
TOTAL ……………….…...…..…......….…................. 6,598
Payroll Operations Metrics
During the fourth quarter of 2025, there were 46 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed:
The total number of adjustments to pay transactions processed by UPB Payroll Operations for the fourth quarter of 2025 is:
ADJ_DATE | ADJ_Reason | COUNT |
OCT-25 | Agreements/Settlements | 86 |
OCT-25
| Additional Time Worked | 678 |
OCT-25
| Benefit Payout | 279 |
| OCT-25 | Deceased Employee | 10 |
OCT-25
| Job Change | 501 |
OCT-25
| Late Job Posting | 1,500 |
OCT-25
| No Time Reported | 2,305 |
OCT-25
| Union Retro Pay | 1 |
OCT-25
| Internal | 1,014 |
| OCT-25 | Current Pay Adjustments | 1,409 |
| October Total | 7,784 |
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NOV-25 | Agreements/Settlements | 66 |
NOV-25
| Additional Time Worked | 419 |
NOV-25
| Benefit Payout | 316 |
| NOV-25 | Deceased Employee | 1 |
NOV-25
| Job Change | 348 |
NOV-25
| Late Job Posting | 863 |
NOV-25
| No Time Reported | 2,101 |
NOV-25
| Union Retro Pay | 37 |
NOV-25
| Internal | 894 |
| NOV-25 | Current Pay Adjustments | 890 |
| November Total | 5,935 |
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|
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| DEC-25 | Agreements/Settlements | 81 |
DEC-25
| Additional Time Worked | 482 |
DEC-25
| Benefit Payout | 161 |
DEC-25
| Deceased Employee | 14 |
DEC-25
| Job Change | 629 |
DEC-25
| Late Job Posting | 605 |
DEC-25
| No Time Reported | 2,591 |
DEC-25
| Union Retro Pay | 5 |
DEC-25
| Internal | 671 |
| DEC-25 | Current Pay Adjustments | 800 |
| December Total | 6,039 |
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| Fourth Quarter Grand Total | 19,758 |
