Customer Satisfaction
Emails, calls, and walk-ins made to the University Payroll & Benefits Customer Service Center are tracked using TeamDynamix Software, TouchPoint Phone System, and Microsoft Office. Below is the total number of University Payroll and Benefits Customer Service cases resolved each month between April and June 2026.
Cases Closed
April: 3156
May: 2600
June: 2448
Total: 8,204
During the second quarter of 2026, there were 42 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed
The total number of adjustments to pay transactions processed by UPB Payroll Operations for the second quarter of 2026 is:
ADJ_DATE | ADJ_Reason | COUNT |
APR-26 | Agreements/Settlements | 33 |
| APR-26 | Additional Time Worked | 398 |
| APR-26 | Benefit Payout | 152 |
| APR-26 | Deceased Employee | 9 |
| APR-26 | Job Change | 322 |
| APR-26 | Late Job Posting | 496 |
| APR-26 | No Time Reported | 2143 |
| APR-26 | Union Retro Pay | 4 |
| APR-26 | Internal | 1100 |
| APR-26 | Current Pay Adjustments | 1451 |
| April Total | 6,108 |
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MAY-26 | Agreements/Settlements | 70 |
| MAY-26 | Additional Time Worked | 278 |
| MAY-26 | Benefit Payout | 240 |
| MAY-26 | Deceased Employee | 13 |
| MAY-26 | Job Change | 220 |
| MAY-26 | Late Job Posting | 644 |
| MAY-26 | No Time Reported | 2022 |
| MAY-26 |
| Seasonal Camp | 6 |
| MAY-26 |
| Union Retro Pay | 8 |
| MAY-26 | Internal | 738 |
| MAY-26 | Current Pay Adjustments | 835 |
| May Total | 5,074 |
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| JUN-26 | Agreements/Settlements | 120 |
| JUN-26 | Additional Time Worked | 355 |
| JUN-26 | Benefit Payout | 235 |
| JUN-26 | Deceased Employee | 14 |
| JUN-26 | Job Change | 378 |
| JUN-26 | Late Job Posting | 1041 |
| JUN-26 | No Time Reported | 1451 |
| JUN-26 | Internal | 718 |
| JUN-26 | Current Pay Adjustments | 858 |
| June Total | 5,170 |
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| Second Quarter Grand Total | 16,352 |
