Customer Satisfaction
University Payroll & Benefits Customer Service tracks e-mails, calls, and walk-ins. Below is the total number of cases resolved between July and September 2025.
Cases Closed
July..………………………………………….….…………3,305
August....……………………….……..…......…..…....3,196
September.………………......…………...….….......3,457
TOTAL…………………...…..….....…….….........9,958
Payroll Operations Metrics
During the third quarter of 2025, there were 58 Disposition 05 errors that had to be manually fixed by UPB Payroll Operations. This error occurs when an employee’s required statutory deductions are not active or do not exist during the pay period.
Payroll Adjustments Processed:
The total number of adjustments to pay transactions processed by UPB Payroll Operations for the third quarter of 2025 is:
ADJ_DATE | ADJ_Reason | COUNT |
JUL-25 | Agreements/Settlements | 292 |
JUL-25
| Additional Time Worked | 575 |
JUL-25
| Benefit Payout | 415 |
JUL-25
| Job Change | 746 |
JUL-25
| Late Job Posting | 1,713 |
JUL-25
| No Time Reported | 1,667 |
JUL-25
| Union Retro Pay | 15 |
JUL-25
| Internal | 627 |
| JUL-25 | Current Pay Adjustments | 832 |
| July Total | 6,822 |
|
|
|
AUG-25 | Agreements/Settlements | 124 |
AUG-25
| Additional Time Worked | 402 |
AUG-25
| Benefit Payout | 276 |
AUG-25
| Job Change | 415 |
AUG-25
| Late Job Posting | 961 |
AUG-25
| No Time Reported | 1,264 |
AUG-25
| Union Retro Pay | 196 |
AUG-25
| Internal | 957 |
| AUG-25 | Current Pay Adjustments | 633 |
| August Total | 5,228 |
|
|
|
| SEP-25 | Agreements/Settlements | 146 |
SEP-25
| Additional Time Worked | 314 |
SEP-25
| Benefit Payout | 268 |
SEP-25
| Deceased Employee | 1 |
SEP-25
| Job Change | 239 |
SEP-25
| Late Job Posting | 1,669 |
SEP-25
| No Time Reported | 1,846 |
SEP-25
| Union Retro Pay | 33 |
SEP-25
| Internal | 1,254 |
| SEP-25 | Current Pay Adjustments | 2,110 |
| September Total | 7,880 |
|
|
|
|
|
|
| Third Quarter Grand Total | 19,930 |
