The following communication is intended for units who recently submitted Purchase Order (PO) - based vendor invoices to the University Payables (UPAY) Customer Service support email (obfsupay@uillinois.edu) and received a return email regarding a change in the procedure for submission of PO vendor invoices. We would like to clarify the wording in that email, which may have been confusing.
The number of PO invoices received from units via the general University Payables Customer Service email (obfsupay@uillinois.edu) has greatly increased, and that volume has resulted in delays in UPAY’s response time to email inquiries. To respond to Customer Service emails in a timelier manner and in preparation for expanded iBuy invoicing, Payables is discontinuing the acceptance of PO-based invoices via the obfsupay@uillinois.edu email. Based upon feedback and effective immediately, units may submit vendor invoices to upayvendorinvoices@uillinois.edu. That email is used for invoice submission only and is not monitored by the support staff.
Inquiries and copies of corrected invoices should still be sent to obfsupay@uillinois.edu.
Per long-standing university procedure and accounts payables industry best practices, PO invoices should be submitted by the vendor directly to the Payables invoice processor in Rantoul. University POs contain specific instructions for vendor invoice submission. Additionally, one of the objectives of the Source2Pay project is to increase electronic invoicing. As progress on the Source2Pay project continues and invoice presentment processes are examined, it will be critical that vendors follow the invoice presentment instructions on the PO.
Units with a business need to review PO invoices before payment should coordinate with Payables to establish unit approval queues in Banner or iBuy. Please email obfsupay@uillinois.edu to request a review.
Non-PO invoices should still be received by the unit. PO invoices must contain a valid PO number when submitted.
Contact
For questions, please contact University Payables Customer Service at 217-333-6583 or toll free at 888-872-9953, or by email to obfsupay@uillinois.edu.
