ConnectYourCare (CYC), the current vendor for Flexible Spending Accounts (FSAs), is transitioning to Optum Financial over the coming months. During this time, you may see both the CYC and Optum Financial names on program materials.
What is changing?
- CYC is changing names to Optum Financial.
- A new login experience called HealthSafe ID, featuring two-factor authentication, will launch in July 2021.
What is not changing?
- You will access and manage your account using the same member portal and/or mobile app.
- You will continue to use your CYC payment card.
- Replacement payment cards will only be sent for cards expiring.
- If your card is expiring, watch for your new card in an envelope displaying DO NOT DISCARD and IMPORTANT BENEFITS INFORMATION ENCLOSED.
- Beginning July 2021, new cards will be branded with Optum Financial.
- Member Support will continue to be available 24 hours per day, 7 days per week at 877-292-4040.
Questions and more information:
View the Transition Resource Center or contact University Payroll & Benefits:
- Create a service ticket: UPB Service Portal
- Urbana: 217-265-6363
- Chicago: 312-996-7200
- Springfield: 217-206-7144
